An art of hiring for an  e-commerce department

For an outsider, running e-commerce activity might seem to be an easy task. A task that requires an involvement of only a few people. While that might be true when opening or running small online store, when the sales increase or the company that e-commerce department is being open is big, the operations are more complex thus more demanding.

To ensure continuous growth of e-commerce sale a company must secure appropriate employees. The very first challenge that firms face is whether to hire within the company or to look for an employee with relevant experience outside the establishment. However before making such decision one must specify what expertise in e-commerce is required. When we think e-commerce, we often think about marketing, web design or data input. Nevertheless, it is logistics that is a very important task within e-commerce that frequently is overlooked. Companies usually priorities marketing as the field that brings sales. However, logistics is as, or even more, important. Logistics is a backbone of every e-commerce department. The reason for that is that supply chain continuously runs in the background and assures that all ordered items are delivered into the warehouses and shipped in a timely manner and delivered to appropriate customers.

Running all operations is undoubtfully a mammoth task and requires certain skills set. However required skills might vary depending on the field that firm works in, their target group or the strategy that the company chose. Today’s consumer is very demanding therefore it is crucial that his orders are being handled to his expectation. That consist of short dispatch time and fast delivery at low cost for the consumer. On top of that, the parcels should be pack in such way that products don’t get damaged in transport. To sum up, the customer anticipates fast delivery at no additional cost. All that has to be achieved while optimizing working capital and reducing costs.

Since Supply Chain Manager for E-Commerce can determine a company’s future online finding a right person is crucial. This is the reason why many firms enlist the help of personnel consultancy specializing in e-commerce. Such E-Commerce Consultancy would be able not only to find the appropriate person for a vacancy, good Recruitment Consultant will be able to pick up traits that are important in the line of work of a specific company. Unfortunately, there is no room for error as there are over 110,000 e-commerce websites that everyday fight for the same costumer. In this competitive market consumer’s satisfaction is a key aspect that should be achieved as it can ensure re-purchase of this customer.